onehokiPrivacy Policy
This page describes what we collect when you use onehoki and how we keep that data protected. We take your privacy seriously and comply with applicable data protection regulations in the jurisdictions where we operate. Our approach is straightforward: we collect only the information we need to run onehoki, verify your identity, process your payments, and comply with local law.
We at onehoki do not sell your personal data to third parties. We share your information only with payment processors, banks, and regulatory authorities where required by law. This policy explains what data we collect, how we use it, how long we keep it, and what rights you have over your information.
What Data We Collect on onehoki
When you create an onehoki account, we collect your full name, email address, phone number, and date of birth. We use this information to set up your account and verify your identity. We also collect your residential address during the Know Your Customer (KYC) verification process, which occurs before your first withdrawal.
We collect payment information when you deposit or withdraw funds on onehoki. This includes the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and transaction amounts. We do not store your full payment card or bank account numbers—payment processors handle this data securely on their own servers.
Gameplay and account activity
We record your onehoki activity: which games you play, your stakes, your results, and your account balance. We use this data to settle bets, calculate payouts, and maintain your account history. We also track login times and device information (such as your phone model or browser type) to detect fraud and secure your account.
How We Use Your Data
We use your personal data for several purposes. First, we verify your identity and comply with anti-money-laundering (AML) and counter-terrorism-financing (CTF) regulations. This is a legal requirement in all jurisdictions where we operate, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Second, we process your deposits and withdrawals through our payment partners.
Third, we use your data to operate onehoki: to settle bets, calculate payouts, and maintain your account. Fourth, we use your contact information to send you account notifications, support responses, and important updates about onehoki. We do not send marketing emails unless you opt in.
Fraud prevention and security
We analyze your account activity to detect fraud, money laundering, and other illegal activity. If we identify suspicious patterns, we may freeze your account pending investigation. We may also request additional documentation to verify your identity or the source of your funds.
Third-Party Data Processors
We share your data with third parties only where necessary to provide onehoki services or comply with law. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank) receive your payment information to process deposits and withdrawals. These processors have their own privacy policies and data protection practices.
We may share your data with regulatory authorities, law enforcement, or government agencies if required by law or court order. We do not control how these entities use your data once we share it.
Data location and cross-border transfers
Our servers may be located outside your jurisdiction. By using onehoki, you consent to your data being transferred to and processed in other countries where we operate.
How Long We Keep Your Data
We retain your personal data for as long as your onehoki account is active, plus a period after closure to comply with legal and regulatory requirements. Typically, we keep account records for at least five years after account closure. We may retain some data longer if required by law or if we need it to resolve disputes.
You can request deletion of your data subject to legal retention requirements. Contact our support team to submit a data deletion request. We will respond within a standard timeframe and explain any data we must retain for legal reasons.
Your Rights and Choices
You have the right to access your personal data held by onehoki. You can request a copy of your data by contacting our support team. We will provide your data in a portable format within a standard timeframe, typically ten to fifteen business days.
You have the right to correct inaccurate information in your onehoki account. If your name, address, or other details are wrong, contact us and we will update your account. You also have the right to request deletion of your data, subject to legal retention requirements.
Cookies and tracking
We use cookies on onehoki to remember your login preferences, track your session, and improve your experience. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may affect onehoki functionality. We do not use cookies to track you across other websites.
Security and Data Protection
We protect your onehoki data with encryption, secure servers, and access controls. We use TLS (Transport Layer Security) to encrypt data transmitted between your device and our servers. Your password is hashed and never stored in plain text. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
However, no security system is perfect. We cannot guarantee absolute protection against all attacks. If you believe your onehoki account has been compromised, change your password immediately and contact our support team.
Contact Us About Privacy
If you have questions about our privacy practices or want to exercise your rights, contact our support team through the onehoki app or email. We respond to privacy inquiries within a standard timeframe, typically five to ten business days. For urgent privacy concerns, you can escalate your request through our in-app support chat.
We may update this privacy policy from time to time. We notify members of significant changes through the onehoki app or email. Continued use of onehoki after changes are posted means you accept the updated policy.
Legal and Jurisdiction Information
Expand legal details
Service availability
We offer onehoki services only in jurisdictions where online gaming and wagering are permitted under local law. We do not operate in regions where such activities are prohibited or restricted. Users accessing onehoki are responsible for understanding and complying with the laws of their own jurisdiction before creating an account or placing any wagers. Our services are available only where applicable law permits. We do not knowingly target or serve users in jurisdictions where our services are illegal. If you are unsure whether onehoki is available in your location, we recommend consulting local legal resources or contacting our support team for clarification. We reserve the right to restrict access to onehoki from any jurisdiction at any time if we determine that doing so is necessary to comply with local regulations or legal requirements. Changes in jurisdiction-specific laws may result in service suspension for users in those regions without prior notice.
Account eligibility
To create an account on onehoki, you must meet the eligibility requirements set by the jurisdiction in which you reside. In most jurisdictions where we operate, users must be of legal age to enter into binding contracts and to participate in gaming activities. We do not specify a fixed age requirement in this guide, as age thresholds vary by jurisdiction. During account creation, you confirm that you meet all eligibility requirements under your local law. We may request proof of age or identity during the verification process or at any time while your account is active. If we determine that you do not meet eligibility requirements, we will close your onehoki account and return any remaining balance to your original payment method. We do not knowingly permit minors or ineligible persons to use onehoki. If you believe your account was opened in error or that you no longer meet eligibility requirements, contact our support team immediately so we can review your account status.
Local-law responsibility
Users of onehoki are solely responsible for ensuring that their access to and use of our platform complies with the laws and regulations of their jurisdiction. We do not provide legal advice, and we do not warrant that onehoki is legal in your location. Before you create an account or place any wager on onehoki, you should independently verify the legal status of online gaming in your jurisdiction. Laws change frequently, and it is your responsibility to stay informed of changes that may affect your ability to use onehoki. If your jurisdiction's laws change and online gaming becomes prohibited, you should cease using onehoki immediately. We are not liable for any legal consequences that result from your use of onehoki in a jurisdiction where it is prohibited or restricted. By using onehoki, you acknowledge that you have verified the legality of our services in your jurisdiction and that you accept full responsibility for your compliance with local law.
Data and privacy scope
We collect personal data from onehoki users for account creation, gaming activity, payment processing, and regulatory compliance. This data includes your name, email address, phone number, identity card information, and address. We use this information to verify your identity (Know Your Customer verification), process deposits and withdrawals through onehoki payment channels, and comply with anti-money-laundering and counter-terrorism-financing regulations. We do not sell your personal data to third parties. We may share your data with payment processors, banks, regulatory authorities, and law enforcement where required by law. For a complete explanation of how we collect, use, and protect your data on onehoki, please review our full privacy policy above. You have the right to request access to your personal data, to correct inaccurate information, and to request deletion of your data subject to legal retention requirements. Contact our support team to exercise these rights.
Contact for legal inquiries
If you have legal questions about onehoki, our privacy practices, our terms of service, or your rights and obligations as a user, you can contact our legal team through the support channels listed on our website. We respond to legal inquiries within a standard timeframe, typically within five to ten business days. For urgent matters, you may escalate your inquiry through the in-app support chat or by emailing our compliance team directly at the address provided in your onehoki account settings. We maintain records of all legal inquiries and responses for regulatory purposes. If you believe onehoki has violated your rights or breached our privacy policy or terms of service, you may file a formal complaint through our support system. We investigate complaints and respond with our findings and any remedial actions we take. If you are not satisfied with our response, you may pursue legal action through the courts of your jurisdiction.